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Help Desk Technician
| Company | General Dynamics |
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| Location | Washington, DC, USA |
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| Salary | $33.52 – $45.34 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Customer Service
- Help Desk Support
- Troubleshooting
- Security+
- CE – Comptia Security+
- 4 + years of related experience
- US Citizenship Required
- Top Secret/SCI clearance
- Ability to obtain Top Secret SCI + Polygraph
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnose, identify, isolate, and analyze problems utilizing historical database records
- May route calls to product line specialists, application, or system support specialists
- Maintain and update records and tracking databases
- Alert management to recurring problems and patterns of problems
Preferred Qualifications
No preferred qualifications provided.
