Help Desk Support Specialist
| Company | Chickasaw Nation Industries |
|---|---|
| Location | Colorado Springs, CO, USA |
| Salary | $21 – $27 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- The ability to obtain, maintain and access classified information at the Secret level.
- Must possess Security+ certification.
- High school diploma or general education degree (GED) and a minimum of one to two (1–2) years relevant experience and/or training, or equivalent combination of education/experience.
Responsibilities
- Supports onboarding by validating network access.
- Ensures all requirements are met by end user while in processing to allow for network access.
- Provides direct, indirect, logical and physical support for all user’s IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues.
- Troubleshoots devices when faults are encountered.
- Documents all faults encountered and remediation of faults.
- Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system.
- Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller.
- Issues IT equipment to user groups and train the groups on proper usage.
- Patches and keeps machines updated with the most up-to-date patches.
Preferred Qualifications
-
No preferred qualifications provided.