Help Desk Coordinator

Help Desk Coordinator

Requirements

• Two years of Help Desk and/or PC desktop support experience, which includes the ability to operate Windows 11 based computer equipment and proficiency with Office 365 software
• High school diploma or GED
• An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year for year basis.

Responsibilities

• Acts as primary help desk point of contact, providing technical computer support to more than 600 internal customers, as well as a variety of external customers
• Responds to end-user requests for information and assists in problem resolution by answering phone calls and emails from internal and external customers
• Maintains contact with users on operational and production problems and follows up with customers to ensure satisfaction and incident resolution
• Sends notifications for network outages and application problems
• Documents and maintains historical records on production issues by logging system outages and customer calls into helpdesk incident tracking system
• Coordinates referrals to appropriate technical and professional personnel for problem resolution
• Assists in coordinating the resolution of application issues impacting production
• Supports and exemplifies the COSC Factors for Success – Thought, Results, People, Self

Preferred Qualifications

No preferred qualifications provided.