Healthcare Payer Account Manager
| Company | Quest Analytics |
|---|---|
| Location | Overland Park, KS, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree preferred or 3 years Account Management experience
- 4+ years of experience working within and or with large strategic health insurance payers
- 3+ years of experience in Account Management in Health Insurance or Healthcare Software company
- 3+ years of experience demonstrating customer relationship management, exceptional customer service and follow up skills
- 2+ years of experience assessing customer usage and demonstrating broad-scale solution capabilities
- Ability to build effective relationships demonstrating strong interpersonal skills
- Ability to support clients with establishing multi-year plans, measurable KPIs including ROI analysis
- Ability to support client playbook development for sales pipeline growth
- Ability to influence client representatives, leadership up through C-Suite
- Ability to multi-task, be careful and thorough about detail and meet deadlines
- Ability to analyze information and use logic and process to address work-related issues and problems
- Effective and clear communications with business and technical teams
- Hands-on use of and/or familiarity of Quest Analytics Product Suite
- Ability to work proficiently with Microsoft Excel, Word, Access, PowerPoint
- Able to travel up to 10%
- Self-motivated and able to work in a fast-paced, deadline-oriented environment
- Excellent troubleshooting, listening, and problem-solving skills
- Proven ability to solve complex issues
- Works well in a team environment
Responsibilities
- Be the main point of contact for weekly client calls, questions, reporting, and product requirements
- Build resources and documentation necessary to deliver value to clients
- Develop a trusted advisor relationship with clients, ensure they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy
- Deepen the client relationship to include other parts of payer organization to support pipeline growth
- Understand client business objectives and support them as their primary contact
- Develop client Playbooks, Measurable KPIs, Use Cases and client personas
- Monitor and escalate support issues, as appropriate, to the appropriate team
- Communicate product enhancements and new functionalities in a timely manner to allow the customer ample time to fully adopt
- Bring innovative ideas and problem-solving skills to contribute to the improvement of internal documents, presentations and communication processes
- Participate in the training and/or mentoring programs as assigned or required
- Partner with internal teams within Quest Analytics to support client’s needs
- Adheres to the Quest Analytics Values and supports a positive company’s culture
- Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner
- Support / reinforce consistent billing practices
- Other Duties As Assigned
Preferred Qualifications
-
No preferred qualifications provided.