Healthcare Partner – Emergency Department – Night Shift – Full Time

Healthcare Partner – Emergency Department – Night Shift – Full Time

Requirements

• Less Than 1 Year Six months of related clinical experience.
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) – American Heart Association -REQUIRED
• Knowledge of basic patient/resident care skills.
• Effective interpersonal skills.
• Ability to perform all baseline resident/patient care skills under guidance of licensed nurse.
• Fluent knowledge (written and spoken) of English.

Responsibilities

• Collaborates with the interprofessional team in the delivery of quality patient/resident care under the direction of a licensed nurse.
• Delivers care with consideration to populations served including age specific needs/care.
• Contributes to overall unit functions.
• Functions as the coordinator of communication for the unit and assumes primary responsibility for medical record management.
• Facilitates patient data management through transcription, order entry, and documentation.
• Supports best use of resources in management of equipment, supplies, and other department resources.
• Under supervision, performs at least one higher level competency from the following: EKG, Lift Team/Mobilization, Integrative Therapy, OB Tech, Mother/baby dyad care, Orthopedic Tech, Other specialized skill such as surgical support/arterial lines/sterilization processes.
• Greets and makes welcome a variety of customers by telephone and in-person.
• Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages.
• Acts on requests for customer assistance.
• Uses scripts as appropriate including answering phones, transferring calls and service recovery.
• Answers call lights within four (4) rings or calls into patient rooms to validate request.
• Answers phone within four (4) rings and transfers calls as indicated.
• Responds to all inquiries with a timeliness that promotes customer satisfaction.
• Coordinates with physicians and department team members via paging system or phones.
• Assists in directing others during crisis intervention (codes, disasters, etc.).
• Communicates effectively with all levels of staff and uses chain of command per unit guidelines.
• Prioritizes workload in accordance with patient’s needs and staffing patterns, as appropriate.
• Validates understanding of new patient needs or changes in assignment.
• Communicates with other staff to develop plan for best use of resources.
• Asks for assistance to get workload completed.
• Reports to license nurse or supervisor when unable to respond to number of current demands.
• Seeks feedback from co-workers about strategy to complete work more efficiently.
• Completes and signs appropriate documents accurately and timely.
• Ensures complete room set up for new admission (bedpan, urine container, tissue paper, basin, fresh water, etc.).
• Meets and greets new patient/resident and family members on admission to the unit.
• Orients patient/resident and family to the facility/room.
• Inventories and documents patient’s personal belongings on inventory sheet upon admission and updates as needed.
• Accounts for patient’s belongings during transfer and discharge process.
• Transfers/transports patient to activities, therapies and other departments on time and in a safe manner.
• Removes all patient’s equipment and supplies upon discharge.
• D/c’s patient from IDX within expected timeframe of patient leaving unit.
• As directed by RN, appropriately enters orders related to equipment, supplies and dietary needs; seeks RN clarification when needed to ensure accuracy.
• Completes and signs appropriate documents accurately and timely.
• Provides patient care within scope of responsibilities.
• Provides and documents daily care of patient per unit standards.
• In monitored units, follows telemetry process and collaborates with central telemetry for initiating/discontinuing monitoring.
• Communicates or questions requests outside of scope of practice to licensed nurse.
• Identifies and communicates new resident/patient care issues/concerns.
• Communicates changes in patients/residents condition.
• Takes rapid action in life threatening situations and immediately notifies the licensed nurse.
• Communicates plans to transfer patients/residents to other departments or discharge to home.
• Complies with universal precautions and hospital infection control policies.
• Uses proper body mechanics and safe patient mobilization equipment to ensure patient’s safety and avoid personal injury.
• Follows safety procedures required for equipment use.
• Reports observed hazards and unsafe practices.
• Reports personal injury within two hours after incident happened, and completes the ART and state claim forms.
• Identifies and communicates patients who are at risk for injury to self and others.
• Complies with hospital policy in management of patients in restraints.
• Labels/stores, ensures safety of patient belongings (hearing aids, glasses, dentures).
• Participate in auditing and safety monitoring programs per unit standards.
• Obtains chart inserts for admissions and maintains charts, ensuring additional forms are available and placed in charts.
• Obtains previous charts from medical records.
• Dismantles charts to return to Medical Records, including old charts.
• Requests medical records, films, or other medical information from other facilities as needed.
• Files interdisciplinary and diagnostic printouts in chart per standards.
• Dates, times, and initials all entries.
• Assists team members in locating patient data information.
• Collects and prepares patient data necessary to support inter-facility transfers.
• Accurately updates electronic information systems (i.e., tracking shell, Stafflink, NaviCare Hill-Rom systems).
• Ensures timely teletracking updates/requests.
• Enters accurate disposition of patient requiring admission, transfer, or discharge per unit time guidelines.
• Coordinates scheduling of test and retrieving results to support patient progress.
• Retrieves diagnostic study, lab results, and other relevant patient information supportive of patient assessment.
• Prepares/stocks downtime packets.
• Obtains, discontinues, stores and cleans equipment according to policy/procedure and manufacturer guidelines.
• Enters work order to facilitate repair of equipment, reports urgent or unresolved equipment malfunction to lead/manager or the appropriate department (Biomed, Supply Chain Services, etc.).
• Manages and operates equipment safely.
• Ensures integrity/sterility of supplies.
• Checks and restocks bedside units/exam rooms after each patient and prn.
• Restocks supplies (e.g., clerical, patient care and dietary).
• Tracks equipment availability: logs, assigns, and tracks equipment.
• Ensures compliance safety regulations (e.g., equipment does not block fire exits).
• Follows durable, re-usable medical equipment protocols.

Preferred Qualifications

• H.S. Diploma or Equivalent
• Other Comparable certified nursing assistant course.
• 1 Year experience as unit clerk/secretary in an acute care setting.