Healthcare Call Center Representative Scheduler
| Company | Baptist Health |
|---|---|
| Location | Louisville, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma or equivalent
- Strong computer skills
- Strong research and problem-solving abilities
- Must be able to successfully pass a thorough background check and drug screen
- Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Responsibilities
- Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
- Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
- Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
- Indexes medical records according to defined processes.
- Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
- Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
- Demonstrates strong telephone communication and etiquette skills.
- Maintain composure during moments of stress and maintain a helpful disposition at all times.
- Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Preferred Qualifications
- Prior medical office experience or prior call center experience
- Prior experience in pre-registration and/or scheduling