Head of Seller Success

Head of Seller Success

Requirements

• Proven experience leading global teams and scaling seller success programs across multiple regions.
• Deep understanding of e-commerce, marketplaces, and seller dynamics.
• Strong analytical and problem-solving skills with the ability to leverage data to drive strategy and decision-making.
• Experience developing Salesforce solutions for tracking and managing seller cohorts.
• Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.
• 10+ years of experience in customer success, seller success, marketplace operations, or a related field, with at least 5 years in a leadership role.

Responsibilities

• Develop and implement a world-class seller success framework to support and scale global seller operations.
• Implement and optimize the Salesforce solution to track cohorts of sellers through the onboarding journey from pipeline through onboarding, activation, and account management.
• Work with product, marketing, business development, and support teams to enhance seller tools, address needs, and drive platform improvements.
• Ensure seamless coordination between departments to optimize seller onboarding and activation processes.
• Design and implement scalable onboarding and activation playbooks to support sellers globally.
• Develop engagement strategies to enhance seller experience, reduce churn, and increase seller GMV (Gross Merchandise Value).
• Use analytics to track success metrics, identify seller pain points, success trends, and opportunities for growth, driving informed decision-making.
• Establish proactive and reactive support systems that cater to sellers of all sizes and experience levels.
• Track KPIs such as seller activation rates, retention, satisfaction scores, and revenue contribution.

Preferred Qualifications

• Streaming experience on platforms like Youtube, Facebook live, Twitch etc. preferred