Head of Public Services
| Company | Smith College |
|---|---|
| Location | Northampton, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- Master’s degree or equivalent and three to five years of relevant experience; or an equivalent combination of education and or experience
- One year of supervisory experience
- Strong leadership and managerial skills, with the ability to inspire and motivate a diverse team
- Excellent communication and interpersonal skills
- Knowledge of current trends and best practices in library services
- Familiarity with library management systems and emerging technologies
Responsibilities
- Recruit, train, and supervise a team of 3-5 access services staff and 40-50 student employees, ensuring they are equipped with the necessary skills and knowledge to provide excellent service
- Provide effective leadership to the access services team, fostering a positive and collaborative work environment
- Develop and implement policies and procedures related to access services in alignment with the library’s overall mission and goals
- Conduct regular performance evaluations and provide constructive feedback
- Oversee training program for staff and student employees in Public Services, and responsible for developing and continuously updating training materials
- Oversee the circulation of library materials, including check-in, check-out, and renewal processes
- Develop, implement and manage circulation policies, ensuring compliance with library regulations
- Manage issues related to overdue items, fines, and other circulation-related matters
- Oversee course reserve services, collaborating with faculty to ensure timely and accurate placement of materials on reserve
- Implement and maintain systems for tracking and organizing reserve materials
- Maintain currency with the legal framework that guides this area of library services, including copyright laws and fair use policies
- Stay current with emerging technologies related to access services and library management
- Work closely with the Director of Public Services and the Library Operations Manager to manage the physical space, including accessibility, seating arrangements, study rooms, and other facilities to optimize user experience
- Work closely with Campus Safety and Facilities staff to address maintenance, security, and safety concerns within the library
- Plan and implement space utilization strategies to accommodate evolving user needs
- Develop and implement initiatives to enhance the overall user experience in accessing library resources and using library services
- Stay informed about emerging technologies and trends in library services to integrate innovative solutions for user convenience
- Develop and conduct user education programs to promote awareness of access services and available resources
- Collaborate with other library departments and external stakeholders to ensure seamless services and resource sharing
- Engage with the community to understand their needs and integrate feedback into service improvements
- Monitor and analyze access services data, generating reports for library administration
- Utilize data analytics to assess the usage patterns of library services and facilities, and make data-driven recommendations for improvement
- Prepare regular reports on key performance indicators and recommend adjustments for continuous improvement
Preferred Qualifications
- Master’s degree in Library Science or a related field
- Several years of progressive experience in library services, with a focus on access services and facilities operations
- Academic library experience