Head of Global Technology Services Program Management

BS/BA Degree in technical/information science or a related field, or equivalent experience
10 or more years of relevant experience in program management, with at least 2 to 3 years of experience in a leadership role overseeing a team of Technical Program Managers
Strong business acumen and industry awareness in the product line expected. This means: Direct experience in a relevant line of business (mobility, benefits, travel, corporate payments, etc. industries) OR Direct internal technology domain (information security, cloud technologies, data and analytics, etc.) Coordination with business stakeholders in Legal, Compliance, and Marketing
Hands-on development experience, with a deep understanding of the software development lifecycle (SDLC) and the ability to work closely with engineering teams
Proficiency in data analysis and visualization tools such as Power BI to design and develop dashboards that support program management and decision-making
Expertise in Agile methodologies (Scrum) and project management tools and software (Jira and Planview)
Experience in designing and executing streamlined, automated reporting and governance processes that integrate data hygiene with flow optimization, process coaching, and end-to-end delivery facilitation
Exceptional leadership skills with experience building and managing a global team, providing hands-on accountability and delivery of work for the line of business alongside management expectations

Lead, mentor, and coach a team of Technical Program Managers, fostering a high-performing and collaborative environment
Recruiting, developing, and retaining top technical talent, fostering a mission-driven and inclusive work environment
Partner with Technology and Digital leadership to support their development of the strategic roadmap for the line of business, ensuring alignment with overall business goals and priorities
Oversee the execution of multiple projects and programs within the line of business, ensuring they are delivered on time, within budget, and with high quality
Build strong internal and external networks, fostering collaboration, and breaking down organizational silos
Facilitate effective communication and collaboration between teams, ensuring transparency and alignment
Drive continuous improvement in program management processes and methodologies, promoting best practices and sharing knowledge across the team and organization
Oversee program budgets and financial reporting including capitalization, ensuring accurate and transparent tracking of costs and resource allocation

No preferred qualifications provided.