Head of Global Network Operations

Head of Global Network Operations

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
• 10+ years of experience in network operations or IT infrastructure management, with at least 5 years in a senior leadership role
• Proven experience managing global network operations, including GNOCs or similar 24/7 operational environments
• Strong knowledge of IT infrastructure (data centers, cloud computing, routing, switching, firewalls, and security technologies)
• Demonstrated ability to manage and resolve critical incidents under pressure
• Excellent communication skills with a proven ability to interface effectively with senior leadership and cross-functional teams
• Experience with vendor management and global operations is essential
• Ability to work in a fast-paced, high-stakes environment with complex systems

Responsibilities

• Lead strategic initiatives to improve service efficiency, reliability, and scalability, adapting to changing technologies and business requirements.
• Collaborate with engineering and IT teams to drive the design and implementation of advanced monitoring tools and automation systems.
• Assess and manage operational risks, ensuring business continuity plans are regularly updated and tested.
• Stay informed of industry trends, emerging technologies, and best practices to ensure the company remains at the forefront of network operations.
• Plan and manage a department budget of $15M that aligns to the overall strategic vision and optimizes the use of resources and talent allocation
• Lead and empower the GNOC leadership team across multiple global locations to ensure they drive consistent and coordinated IT services monitoring and support.
• Mentor senior GNOC staff, fostering a culture of collaboration, accountability, and high performance that encourages diverse perspectives.
• Serves as the M&A deal lead guiding the team from due diligence through implementation
• Develop and implement strategies for optimizing GNOC efficiency and effectiveness across all locations.
• Ensure there is 24/7/365 operational oversight, with a strong focus on service uptime, reliability and availability.
• Provide regular and ad-hoc reports to senior leadership and the executive team, detailing service performance, incident resolution, and operational metrics.
• Present operational updates, key performance indicators (KPIs), and improvement initiatives to the executive leadership team.
• Serve as the key point of contact for critical availability events, maintaining clear and effective communication during incidents and crisis situations.
• Ensure the availability, security, and performance of the global IT and service infrastructure, including data centers, cloud services, and all network assets.
• Collaborate closely with cross-functional teams (engineering, IT security, cloud operations, etc) to ensure the service architecture aligns with business goals and compliance requirements.
• Manage relationships with external vendors and service providers to ensure optimal performance of third-party network services and equipment.
• Oversee the detection, escalation, and resolution of critical incidents to minimize downtime and service interruptions.
• Establish and maintain standardized incident management processes, ensuring rapid and efficient response to service outages, performance issues, and security threats.
• Lead root cause analysis and post-incident reviews to drive continuous improvement in service stability and operations.

Preferred Qualifications

• Prior experience in financial services sector
• Experience with systems and network integration for merger and acquisition activity
• Some domestic and international travel will be required