Head of Digital Sales Center – Bpo

Head of Digital Sales Center – Bpo

Requirements

• Minimum 6+ years of experience in sales management
• Minimum 6+ years driving regional sales growth and meeting revenue targets.

Responsibilities

• Implement and localize the global DSC strategy to drive performance and scalability in your assigned region.
• Manage day-to-day relationships with BPO partners, ensuring they meet performance expectations across acquisition, onboarding, and retention metrics.
• Own the GMV target for the long-tail SMB customer segment, working closely with BPO teams to optimize sales performance.
• Work cross-functionally with regional commercial leadership, operations, and marketing teams to drive alignment and maximize impact.
• Analyze key sales metrics and drive continuous improvement through coaching, process refinements, and technology enablement.
• Ensure that the sales strategy is tailored to address the unique challenges faced by SMB merchants, enhancing their engagement and success on the Uber Eats platform.

Preferred Qualifications

• Minimum 6+ years of experience in sales management, preferably within a digital, inside sales, or BPO-driven environment.
• Minimum 6+ years experience managing external partners and internal stakeholders across multiple functions.
• Experience managing BPO sales teams and/or global sales outsourcing operations.
• Familiarity with Uber Eats or other marketplace/e-commerce business models.
• Experience in data-driven sales environments, with strong command of CRM tools, sales automation, and analytics.
• Strong communication and leadership skills, with a collaborative approach to problem-solving.
• Ability to thrive in a fast-paced, dynamic environment with a strong focus on execution.
• Ability to work effectively across cultures and time zones, with a global mindset.
• Fluency in additional languages relevant to the region (e.g., Spanish, French, or Mandarin) is a plus.