Head of Customers
| Company | Oso Security |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Previously held technical customer-facing roles (e.g., pre-sales, post-sales) for highly technical products
- Track record for growing a team from 0 to 10 in highly competitive environment
- Have run complex technical projects at varying levels of the stack in a technical role, including working with engineering teams to build features that drive outsized customer value
- Experience owning customer relationships and a P&L
- Have worked at a startup with overwhelmingly high degrees of ambiguity
- You have managed professional services at a company of our scale
Responsibilities
- Get customers to production fast – Build and iterate on a strategy for forward-deployed engineering that gets customers to production fast with a world-class experience.
- Keep Customers Happy – Stay close to customers post-production to ensure they have everything they need to be successful. Ensure we are well set up to renew on-time, and identify areas for expansion.
- Build the Customer Team – Recruit world-class customer success managers, technical program managers, and forward-deployed engineers.
- Make real impact on the product – Support our objective to make Oso 10x easier to use by breaking down the challenges customers face in migrating to Oso and working side by side with engineering to address those challenges with product.
Preferred Qualifications
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No preferred qualifications provided.