Head of Customer Value Creation
| Company | eBay |
|---|---|
| Location | Salt Lake City, UT, USA, Austin, TX, USA |
| Salary | $115200 – $184200 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Over 5 years of experience in commercial sales, business development, or account management.
- More than 5 years of leadership experience managing large high-performing teams.
- Proven track record in driving customer-centric and seller growth initiatives with measurable impact.
- Strong analytical skills to guide strategy and decision-making using data.
- Outstanding communication and leadership skills, capable of influencing at all levels.
- Experience working across multiple geographies and functions, with a global perspective.
- A deep understanding of ecommerce is required.
Responsibilities
- Develop and implement a global strategy to deliver unmatched value to eBay’s buyers and sellers.
- Orchestrate efforts to attract and onboard new sellers, while also finding opportunities to expand the reach and sales of existing sellers.
- Collaborate with teams across Global Customer Experience (GCX), Business Units (BU), Product, and Technology to improve customer and seller experiences.
- Serve as the voice of our customers and sellers, integrating their needs into strategic decisions.
- Partner with Business Units, Marketing, Trust, and GCX to build solutions that improve seller engagement and customer satisfaction.
- Lead and mentor a high-performing team passionate about customer value creation and seller growth.
- Develop comprehensive reporting frameworks to supervise and analyze the impact of customer value and seller growth initiatives.
Preferred Qualifications
- Extensive experience at eBay or another marketplace platform is preferred.