Head of Customer Support
| Company | Aggreko |
|---|---|
| Location | Lafayette, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 5- 10 years of Customer Support as a Leader
- Proficiency with CRM systems (i.e., Salesforce, Dynamics, or similar systems)
- Bachelor’s degree or relevant experience
Responsibilities
- Lead and develop a high-performing revenue cycle team, fostering a culture of excellence and accountability focusing on customer experience throughout the cycle.
- Coordinate hiring efforts to ensure the team is adequately staffed and trained to meet business needs.
- Establish accurate methods for project/job quoting by utilizing scope matrices, labor and freight calculations, and greener upgrade calculators.
- Establishing clear lines of delineation between project management and transactional business flow with defined supporting decision processes.
- Collaborate with senior business leaders, specifically project managers and sales management to align quoting processes with business objectives.
- Delivering Technology and associated process focused on simplification of employee workflow and ease of customer receipt impacting their experience.
- Develop and implement strategies to reduce days sales outstanding (DSO) and enhance cash flow.
- Streamline and simplify the customer invoicing process, with a focus on D2I improvements, accuracy, and a clearer, more customer-friendly experience.
- Redesign the customer delivery model to enhance service quality—both internally and externally—through more efficient and responsive processes.
- Strengthen data accuracy and operational consistency, particularly around task timeliness, end-of-hire processes, credit handling, and change order management.
Preferred Qualifications
-
No preferred qualifications provided.