Head of Clinical Operations
| Company | Abby Care |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, MD |
| Experience Level | Senior, Expert or higher |
Requirements
- Must have a clinical degree and professional license, including but not limited to, Bachelor of Science in Nursing (BSN), Master’s degree in Nursing (MSN), Healthcare Administration (MHA), Doctor of Medicine (MD), or related field.
- Hold an active RN/MD license in CO, PA, IN, FL, or MA, a compact license, or must be willing to obtain additional state licenses as needed.
- 10+ years of progressive nursing, medical, or clinical care experience, including 5–7 years in senior leadership overseeing large, multi-state or geographically dispersed clinical teams.
- Strong preference for home health experience, or leadership in a similar multi-site healthcare services setting.
- Proven success building and scaling clinical operations in a tech-enabled, high-growth healthcare organization.
- Deep knowledge of home health regulations, compliance standards, and reimbursement models (Medicare, Medicaid, Commercial).
- Demonstrated ability to lead clinical quality improvement efforts and drive strong patient outcomes.
- Proficient with health technology platforms (EHR/EMR, clinical analytics) and experienced in using data and technology to improve care and operational performance.
- Exceptional leadership, coaching, and team-building skills.
- Strategic thinker with strong problem-solving abilities and a track record of translating vision into execution.
- Excellent communication, interpersonal, and presentation skills.
- Data-driven decision-making and analytical capabilities.
- Adaptable and thrives in fast-paced, dynamic environments.
Responsibilities
- Develop and lead a clinical strategy aligned with Abby Care’s mission.
- Oversee RN clinical services and ensure consistent quality across new and existing markets.
- Foster a culture of clinical excellence, accountability, and continuous improvement.
- Design and implement scalable workflows, processes, and tools to support rapid growth.
- Partner with cross-functional teams (Operations, Analytics, Product, Engineering) to optimize and automate clinical operations.
- Define and track key performance metrics to drive efficiency and quality of care.
- Monitor clinical quality indicators to ensure outstanding patient outcomes.
- Ensure compliance with all federal, state, and payer regulations across markets.
- Lead quality improvement and clinical risk management initiatives.
- Recruit, mentor, and retain a high-performing clinical team across markets.
- Develop standardized training and professional development programs to ensure quality and high productivity.
- Create a supportive environment that promotes staff engagement and reduces turnover.
- Champion the effective use of clinical technology (e.g., EMRs, dashboards, alerting systems, etc).
- Collaborate with product teams to shape tools that enhance efficiency and patient care.
- Use clinical data to uncover insights and improve operations.
- Serve as a key clinical partner to executive leadership and central teams.
- Represent clinical operations in discussions with payers, regulators, and partners.
- Support business development efforts by showcasing Abby Care’s clinical model and outcomes.
Preferred Qualifications
- Strong preference for home health experience, or leadership in a similar multi-site healthcare services setting.