Head of Client Implementation – Evp

Head of Client Implementation – Evp

Requirements

• A proven track record at a senior global level in asset servicing or asset management. Over 15 years’ leadership experience within client service, operations and/or technology.
• Extensive, in-depth relevant experience in on-boarding program management, leading fast paced, strategic client service and software implementation programs across client facing, operations and technology functions within a global financial services enterprise.
• Ability to initiate, plan, execute, monitor, control and deliver a portfolio of major client implementation projects concurrently, managing multiple implementation teams ensuring on time and on budget delivery of strategic client and product outcomes.
• An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in effective program governance, project management tools and methodologies.
• Excellent leadership skills influencing global cross-functional teams with a focus on pro-active communication and managing multiple and sometimes challenging stakeholders.
• Exceptional communication and Client relationship management skills, with an ability to think strategically, manage complexity, significant change and multiple key priorities.
• Commercially astute with an ability to manage uncertainty with extensive experience in managing senior internal and client stakeholders, who are critical to implementation success.
• Demonstrated resiliency and track record of leading high-profile, high-pressure programs; Energy, enthusiasm and an obsession with quality and delivering to clients/stakeholders.
• A relevant graduate degree or master’s qualification that can be leveraged in this role.

Responsibilities

• Lead, drive and deliver strategic on-boarding programs across the full suite of State Street products and service solutions.
• Manage project execution, solution management, change management, conversions, development, testing and release management, operational readiness, implementation go-live and hyper-care phases.
• Ensure client on-boarding activities are performed and programs are delivered to clients in accordance with all contractual and implementation service level agreements.
• Maintain high standards of accuracy and timeliness, on-boarding in an efficient and controlled manner with a continuous focus on quality and speed of implementation.
• Document, adhere to and ensure compliance with on-boarding policies, procedures and controls relevant to SOC/ISAE controls and risk management protocols.
• Track progress versus program milestones and performance to contractual commitments using key metrics, performance and risk indicators.
• Manage financial performance to program plans, forecasts, and actively manage resources and expenses with a focus on driving efficiency.
• Proactively manage clients throughout the implementation lifecycle, conducting program service reviews regularly and documenting actions taken.
• Represent internal stakeholder teams in implementation client meetings, presentations and performance reviews.
• Review business change and service requests including operating model/service design, resource and technology requirements and risk assessments.
• Ensure operating models are best in class and scalable, leveraging global process standards where possible.
• Plan for changes in growth, on-boarding, conversions, regulatory and other program demands with optimal organization and resources.
• Manage technology and vendors on functional specifications, testing and successful on-time delivery of new functionality and/or software upgrades.
• Build, train, develop, and plan for talent and succession with a focus on performance and stretch goals.
• Inform executive management, client/legal entity boards, second and third lines of defense of relevant program updates, issues and risks in a timely manner.
• Stay aware of relevant business and product developments, market/industry trends and regulatory changes impacting clients and market participants.

Preferred Qualifications

No preferred qualifications provided.