Head of Claims
| Company | Everest |
|---|---|
| Location | Miami, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- A highly credible Claims leader
- Experience of building and executing strategic plans to develop a Claims organization
- Extensive knowledge and experience in managing claims portfolios across multiple lines of business
- Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management
- Highly collaborative and able to work effectively across the organisation as well as with external stakeholders
- Ability to adapt and embrace change, solutions driven
- Tenacity and decisiveness, with the courage to take risks
- Strong interpersonal skills and demonstrates respect for the opinions of others
- A degree educated professional, preferably with Insurance or other qualifications relevant to the role
- Demonstrable experience in commercial and specialty claims of multiple classes within LatAm
- Demonstrable experience in progressive and innovative Claim solutions
- Extensive knowledge and experience in managing and building Claims teams and competencies across multiple product lines
Responsibilities
- Leadership of Claims within LatAm
- Provision of claims management services within LatAm
- Develop and execute strategies to ensure that the LatAm Claims function meets business targets and plans
- Contribute to the development of Global Claims Strategy
- Personal oversight of large and complex losses and systemic claims issues
- Partner with Regional and Product leadership to ensure effective communication and integration of Claims capabilities and insights to drive business plans and outcomes
- Lead, build and manage Claims teams which will enhance the delivery of strategic goals
- Market facing role, promoting Everest brand and capabilities within LatAm
- Business development and execution of annual business planning
- Provide services and Claims solutions to support client’s most complex risks and challenges
- Broker and customer relationship management for LatAm to support the retention and acquisition of business
- Provide management and oversight of LatAm Claims working closely with the Global Head of Claims and central Claims support functions
- Ensure that team performance meets or exceeds corporate standards and customer needs
- Ensure the capture, creation and analysis of data to ensure that claims performance and trends are understood and effectively communicated to all stakeholders
- Effective management of expenses to ensure that Everest maintains its competitive advantage
- Creation of annual Claims budget and forecast based on claim forecasts and staffing models
- Monitor, report, and analyse Claims performance against plan / budget / forecast
- Carry out Claim Quality Assurance processes as necessary to ensure policies and procedures are being followed
- Manage the performance of TPAs and panel service providers and ensure that an audit strategy is in place and executed for service providers
- Ensure all claims handlers are operating within their authorities
- Ensure compliance with policies, procedures and controls to meet all regulatory and corporate governance requirements, whether internal or external
Preferred Qualifications
- Demonstrable experience in commercial and specialty claims of multiple classes within LatAm
- Demonstrable experience in progressive and innovative Claim solutions
- Extensive knowledge and experience in managing and building Claims teams and competencies across multiple product lines