Head of AV Fleet Support Operations

Head of AV Fleet Support Operations

Requirements

• Minimum 7+ years of experience in strategy, planning, operations, program management, or consulting with strategy, and business evaluation experience
• Minimum 4+ years of experience in roadside / fleet or customer support operations and strategy development
• Bachelors degree

Responsibilities

• Lead the cross-functional development of our fleet operations support platform and coordinate with key vendors to provide customer assistance as a service
• Cultivate a safety-first mindset across all stakeholders and build a platform with safety at the core
• Forecast and oversee operational footprint (infrastructure & people) to successfully launch a roadside support program
• Establish and lead routine operational processes to drive routine improvement and performance monitoring of the roadside operations program
• Work with multiple Product and Engineering teams to develop and implement tooling and platform needs to implement roadside operations
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective roadside support operations

Preferred Qualifications

• Experience in managing or setting up autonomous vehicle roadside assistance
• Experience or knowledge in the autonomous vehicle industry
• Deep experience and expertise in developing strategies and roadmaps for scaling roadside support operations
• Demonstrated ability to thrive in high-pace environment bringing structure to new problems and concepts
• Outstanding communication and stakeholder management skills
• Excellent presentation skills to influence business decisions
• Ability to drive data driven decisions
• Knowledge in building, scaling, and managing customer support operations, inclusive of labor modeling and staffing
• Experience working with large and distributed global teams