Head of Agency Operations – Executive Director – Commercial Real Estate
| Company | JP Morgan Chase |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo loans
- Experience working for a major commercial real estate servicer
- Experience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications process
- Ability to interact favorably in person and on the telephone with government agency staff, and team members
- Knowledge closing and servicing commercial real estate loans for multifamily housing
- Knowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IR
- Excellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards. Knowledge of Affordable Housing Financing (when applicable)
- Excellent written and verbal communication skills with strong organizational and execution skills
- Highly motivated with strong work ethic and desire to work in a fast-paced environment with ability to work on various projects simultaneously. Ability to work independently across various levels in the organization
- Ability to travel domestically when required
Responsibilities
- Serve as the Agency business process expert related to loan servicing
- Develop the future state operating model for servicing including asset management, investor reporting and loan servicing
- Lead operational readiness work streams to drive alignment to the new model
- Lead the development of long-term scaling for the Agency and off-balance sheet portfolio
- Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits
- Build a robust quality control program for the GSE portfolio and lead the oversight of quality control
- Lead servicing teams which perform origination and servicing activities
- Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met
- Perform additional duties as assigned
Preferred Qualifications
- Bachelor’s degree is preferred
- Strategy software experience a plus
- CMBS, balance sheet, FHA/ VA, Ginnie Mae experience a plus