Head of Account Management

7+ years of experience in strategic partnerships, preferably in remittances, payments, or financial services.
Strong knowledge of consumer payments and cross-border money transfer, especially in the Latin American market.
Proven track record of building and managing relationships across commercial, product, legal, and compliance teams.
Excellent negotiation, communication, and interpersonal skills, with the ability to influence and align diverse stakeholders.
Strategic thinker with a results-driven mindset, able to anticipate trends and position Remitly for success.
A bachelor’s degree is required.

Build and execute an annual plan for partners in Latin America, aligned with the regional strategy.
Lead initiatives to improve cost efficiency, transaction speed, product quality, and working capital optimization.
Negotiate renewals, amendments, and new terms while expanding partner capabilities and product offerings.
Use data and insights to identify growth opportunities and balance short-term and long-term goals.
Lead performance reviews with top partners, ensuring continuous improvement and addressing gaps.
Act as the primary point of contact for partner escalations, coordinating with internal teams to resolve financial, operational, technical, and regulatory challenges.
Oversee the onboarding of new partners, working closely with Treasury, Product, and other teams to ensure smooth integration.