H.E.a.L. Team Outpatient Outreach Representative – Institute for Public Health

H.E.a.L. Team Outpatient Outreach Representative – Institute for Public Health

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Responsibilities

• Provide support to patients/families following onset of injury and after discharge from one of the two adult partnering Level 1 Trauma Centers.
• Respond to incoming patients and/or their families that have been violently injured or meet any other LOV criteria when they present to affiliated outpatient clinics for follow up care appointments (e.g., trauma surgery clinic).
• Check in with patients that meet LOV criteria and are currently utilizing or seeking post-injury care from qualifying hospital clinic or community health clinic.
• Correspond with Outpatient H.E.A.L. Team worker to ensure proper communication and continuity of care.
• Check in with clinic social worker to ensure all patients that are eligible for LOV programming have been identified and provided with crisis support and engagement for possible program enrollment.
• Complete required administrative tasks.
• Track hours and mileage accurately for invoicing procedures.
• Provide regular reports on progress of work to supervisors.
• Maintain list of LOV eligible participants currently in outreach.
• Document all activity in a consistent, accurate and timely manner as required.
• Maintain communication with LOV team to ensure quality service.
• Participate in weekly team staff meetings.
• Participate in daily check in meetings with supervisor.
• Communicate through expected documentation processes (EPIC and RedCap).
• Check email a minimum of once per shift.
• Attend and participate in all required LOV staff trainings.
• Attend and participate in professional development opportunities as identified by leadership.
• Provide patients/families/communities with resources.
• Make appropriate community referrals based on needs assessment.
• Maintain relationships with other community members and organizations related to violence prevention activities and approaches.
• Provide follow-up crisis support and engagement as needed in efforts to support patients in the outreach phase.
• Conduct outreach in the community to build strong relationships with youth, residents, businesses, and community groups.
• Attend and help facilitate community events related to reducing community violence.

Preferred Qualifications

• Five years of relevant experience in effectively fostering strong relationships with people in neighborhoods that are affected by violence and trauma.
• Experience working with at risk, gang involved, or youth and/or adults impacted by violence.
• Personal experience in overcoming violence/incarceration/violence-related injuries/gang involvement/the criminal justice system.