Guestworks Solutions Coordinator

Strong communication skills – ability to explain complex topics clearly via email, tickets, chat, and phone.
Strong written skills, utilizing proper grammar and punctuation, are a must
Comfortable answering a high volume of calls (80% or more phone work)
Strong organizational and time management skills, with the ability to handle consecutive tasks and balance multiple homeowner requests—all while maintaining a high level of attention to detail
Tech-savviness – comfortable using online tools and software like G Suite, CRM platforms like Salesforce, and booking management systems.
Problem-solving mindset – ability to think critically and find solutions for homeowners.
Adaptability – thrive in a fast-paced and ever-evolving environment.
Self-motivation – work independently while being a strong team player.
Ability to handle difficult conversations with professionalism and empathy.
Typing requirement – 40 wpm or above

This primarily phone-based position serves as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies.
Assist owners with calendar management, booking policies, and online account features to help optimize their rental performance.
Assist owners with vendor/housekeeping referrals, troubleshooting lock issues
Clarify contract details and account-related programs, ensuring homeowners understand their agreements.
Collaborate with internal teams to provide homeowners with up-to-date information and resources.
Address inquiries professionally and efficiently, ensuring homeowners feel supported in managing their rental business.
Perform other administrative tasks as needed.

No preferred qualifications provided.