Guest Services-the Echo Lounge and Music Hall
| Company | Live Nation Entertainment |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma or equivalent
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, problem solving
- Experience in selling to high-end, VIP clients
- Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
- Ability to diffuse possibly volatile situations with tact and diplomacy
- Must have a flexible schedule
- Must be able to work in multi venues
Responsibilities
- Be present at every show to upsell available VIP inventory to concert patrons.
- Serve as a resource of information for VIP clients regarding their experience within the House of Blues venue.
- Provide assistance for VIP clients regarding the timing of their arrival and concert times.
- Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
- Coordinate operations on night of shows with Ops Director, servers and security.
- Build strong relationships with Foundation Room members and VIP clients and have the ability to anticipate their needs.
- Give constant observation of Opera Boxes and reserved stools to ensure guests are receiving highly personal service at all times.
- Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
- Maintain exemplary and professional grooming standards.
- Required to occasionally work Special Events that are scheduled throughout the venue.
Preferred Qualifications
-
No preferred qualifications provided.