Guest Services Staff
| Company | AEG |
|---|---|
| Location | Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0-1 years of related work experience
- Able to work efficiently in a fast-paced environment
- Able to remain in a stationary position, often standing for prolonged periods
- Able to frequently ascend/descend stairs
- Able to work in/around loud environments
- Exemplify a strong commitment and willingness to provide excellent customer service
- Maintain a neat, clean and professional appearance
- Possess strong interpersonal and communication skills
- Sound judgement; able to make sound decisions
- Available to work evenings, weekends, and holidays
Responsibilities
- Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
- Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
- Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm and attentive demeanor when rectifying issues with guests.
- Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
Preferred Qualifications
-
No preferred qualifications provided.