Guest Services Representative

Minimum education level of: High School Diploma or its equivalency.
Minimum 1-year customer service-related work experience.
Experience demonstrating superior customer/guest service skills.
Positive, customer service-oriented attitude at all times.
Ability to speak, understand and follow directions in English.
Able to work in a fast-paced environment during large or high-profile events.
Able to maintain good business relations with all employees, guests, clients and service providers.
Able to interact effectively and calmly with angry or emotional guests, clients and employees.
Able to maintain a neat, clean and professional demeanor, grooming and dress code standards.
Able to move around the facility and stand or remain posted in a stationary position for extended periods.
Able to occasionally push guests in a wheelchair which requires the ability to grasp, push, pull and maneuver up to 300lbs on wheels.
Able to work evenings, weekends and holidays as needed according to venue schedule.

Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests.
Assist and accommodate guests with special needs as needed.
Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world-class service mindset.
Assist Guest Services management with retrieving lost and found property as needed.
Enforce all policies and procedures of the venue and attend company training including but not limited to: medical aids, emergency procedures, safety, and customer service training throughout the year.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Perform additional responsibilities as needed and directed by management.

Previous work experience in a sports, entertainment, or convention facility environment.