Guest Services
| Company | Live Nation Entertainment |
|---|---|
| Location | Boston, MA, USA |
| Salary | $20 – $20 |
| Type | Part-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or equivalent
- Ability to work nights and weekends
- At least 2 years of customer service experience
- Flexible schedule
- Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
- A strong sense of teamwork and ability to execute responsibilities
- Excellent verbal, written, and communication skills
- Acceptance of all venue events which includes various cultures, music & art forms
Responsibilities
- Greet guests as they enter and exit the venue
- Communicate venue policies and procedures to guests as they enter the venue
- Be proactive to ensure the guests have an exceptional experience
- Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations
- Direct restroom and coat check lines to shorten guest waiting times
- Be the primary point of contact in resolving guest concerns
- Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty
- Report maintenance and cleaning issues to the appropriate department manager
- Assist in other departments to support staffing levels during peak or break times
- Support VIP programs as directed by a manager or supervisor on duty
- Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue
- Adhere to the building’s safety & security protocols to ensure the safety & security of guests, staff, and artists
Preferred Qualifications
- Prior experience working in a concert venue or working events
- Bilingual