Guest Services
| Company | Live Nation Entertainment |
|---|---|
| Location | New Orleans, LA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Deliver exemplary customer service to maintain customer loyalty
- Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations
- Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken
Responsibilities
- Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution
- Refer unresolved customer grievances to designated departments for further investigation
- Solicit sales of new or additional services or products
- Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints
- Assist with handling guests’ questions throughout the concert
- Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as barricade, Etc.
- Other tasks as assigned by the Operations Manager
Preferred Qualifications
-
No preferred qualifications provided.