Guest Service Supervisor

Guest Service Supervisor

Requirements

• Ability to greet guests in a friendly and warm manner
• Ability to handle cash transactions and compute bills
• Ability to manage reservations and maintain records of room availability
• Ability to enforce hotel company credit policies
• Ability to maintain confidentiality of proprietary information

Responsibilities

• Greet, register, and assign rooms to guests
• Answer inquiries pertaining to hotel services and directions
• Keep records of room availability and guests’ accounts
• Compute bill, collect payment, and make change for guests
• Date-stamp, sort and rack incoming mail and messages
• Understand and enforce hotel company credit policies
• Take initiative to greet guests in a friendly manner
• Take responsibility for assigned employees in the absence of the Department Manager
• Make restaurant, transportation, or entertainment reservations for guests
• Follow all company and safety and security policies and procedures
• Ensure uniform and appearance is clean and professional
• Other duties as assigned

Preferred Qualifications

No preferred qualifications provided.