Guest Service Representative – Borgata

Guest Service Representative – Borgata

Requirements

• High School Diploma or GED
• Work varied shifts, to include weekends and holidays

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner as by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment.
• Provide dispatch services for guest requests to luggage assistance, housekeeping amenities, facilities requests, wake up calls, check outs, early arrivals, and late departures, and other special services requested by guest or administrative personnel.
• Assign rooms according to guest request and preferences whenever possible
• Pre-assign, pre-key and prepare all guest packets for designated arrivals
• Review/track/accommodate requests for changes and communicate to appropriate staff
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Identify and resolve any over-commitments by room types. Balance room inventory in advance.
• Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.

Preferred Qualifications

No preferred qualifications provided.