Guest Relations Coordinator
| Company | Four Seasons |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent in relevant field.
- Previous experience in customer experience, operations support, or a related field.
- Has had experience turning ideas into tangible products.
- Has previously assisted with mass trainings and project rollouts.
- Has working knowledge within hospitality and service.
- Excellent communication and presentation skills, with the ability to effectively explain complex concepts to diverse audiences.
- Has worked on a CX program in the past.
- Proficiency in Microsoft Office 365 (Teams, OneDrive, SharePoint, Word, PowerPoint, Excel), Salesforce, and Qualtrics.
Responsibilities
- Provide Tier 1 and Tier 2 property support by responding to operational inquiries, offering guidance on procedures, and escalating issues when necessary.
- Assist in new property onboarding and ongoing training exercises.
- Conduct analysis of operational performance data, identify trends, and generate monthly reports to support decision-making.
- Monitor and oversee incoming guest correspondence, ensuring prompt and accurate responses.
- Direct messages to senior leadership as appropriate and track resolution status.
- Perform administrative duties as required, including documentation management, scheduling, and coordination of meetings.
Preferred Qualifications
- Promotes strong team relationships and trust.
- Strong analytical skills with the ability to interpret data and generate reports.
- Excellent written and verbal communication skills.
- Ability to manage sensitive guest correspondence with professionalism and discretion.
- Strong organizational skills and attention to detail.