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Guest Relations Agent

Guest Relations Agent

CompanyWestgate Resorts
LocationMaryville, TN, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Must be able to work weekends and holidays
  • Must be flexible with schedule hours and/or days off
  • Valid Driver’s License
  • Prior customer service experience
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

  • Escort incoming hotel guests to rooms, assist with hand luggage, and offer information about available services and facilities of the hotel, points of interest, and entertainment attractions
  • Inspect guests’ rooms to ensure furnishings are in order and supplies are adequate
  • Explain features of the room, such as the operation of radio, television, and night-lock, and how to place telephone calls
  • Page guests in the lobby, dining room, or other parts of the hotel
  • Deliver messages and run errands
  • Deliver room service orders
  • Pick up articles for laundry and valet service
  • Call a taxi for guests
  • Transport guests about premises or local areas in a car or motorized cart
  • Keep a record of calls for service
  • Deliver packages, suitcases, and trunks and set up sample rooms

Preferred Qualifications

  • Embody core values of integrity, passion, and a strong work ethic