Guest Relations Agent
| Company | Westgate Resorts |
|---|---|
| Location | Maryville, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be able to work weekends and holidays
- Must be flexible with schedule hours and/or days off
- Valid Driver’s License
- Prior customer service experience
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Responsibilities
- Escort incoming hotel guests to rooms, assist with hand luggage, and offer information about available services and facilities of the hotel, points of interest, and entertainment attractions
- Inspect guests’ rooms to ensure furnishings are in order and supplies are adequate
- Explain features of the room, such as the operation of radio, television, and night-lock, and how to place telephone calls
- Page guests in the lobby, dining room, or other parts of the hotel
- Deliver messages and run errands
- Deliver room service orders
- Pick up articles for laundry and valet service
- Call a taxi for guests
- Transport guests about premises or local areas in a car or motorized cart
- Keep a record of calls for service
- Deliver packages, suitcases, and trunks and set up sample rooms
Preferred Qualifications
- Embody core values of integrity, passion, and a strong work ethic