Guest Relations Agent
| Company | Montage International |
|---|---|
| Location | Bozeman, MT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- College Degree preferred.
- Minimum of two years’ experience in a luxury hotel preferred.
- Minimum of two years’ experience in customer service.
- Excellent telephone etiquette.
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt to effectively using new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Responsibilities
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.
- Review, log, and maintain guest preferences, traces, and profiles.
- Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.
Preferred Qualifications
- College Degree preferred.
- Minimum of two years’ experience in a luxury hotel preferred.