Guest Experience Assistant Manager

Guest Experience Assistant Manager

Requirements

• Bachelor’s degree or 3-5 years’ experience in a related field
• 2-3 years Supervisory experience
• Previous experience in venue events, stadium environment, hospitality, or entertainment venue
• Previous experience in a customer service role
• The ability to work independently and to manage priorities
• Advanced knowledge of Microsoft Office
• Communicates changes effectively
• Works with integrity and ethically
• Sets expectations and goal driven
• Knowledge using Microsoft office including Word, Excel, PowerPoint and Outlook

Responsibilities

• Actively assist the Manager of Guest Experience and Tours as the secondary Manager on Duty for all U.S. Bank Stadium events
• Responsible for ensuring proper staffing levels have been met working with the Coordinator of Guest Experience, and that staff is at their post on time and in uniform
• Coordinate the collection, input and documentation of all required employee information for part time event staff
• Responsible for the design and execution of all event day paperwork consisting of position description sheets, supervisor deployment forms and dot maps
• Prepare and distribute regular incident updates to senior management making certain all other departments are made aware of any incident or fan feedback that impacts their department
• Assist in administering the scheduling and payroll system to efficiently manage an event staff of over 600 employees
• Coordinate the recruiting and hiring of seasonal staff and work in partnership with senior management to facilitate staff training
• Responsible for providing high level of customer service to every guest
• Assist in training and development of event staff prior and during the season
• Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments and complaints to management for issues to be addressed expeditiously
• Other duties as assigned by the Manager of Guest Experience and Tours

Preferred Qualifications

• Must be age 18 or older
• Nice, warm and courteous
• Have strong interpersonal skills and able to provide excellent customer service and hospitality
• Communicate articulately
• Maintain a professional appearance and grooming
• Able to stand for long periods of time. Walk long distances and climb stairs
• Must be a team player who is able to work well in a fast-paced environment
• Must be available to work ALL Vikings home games and all the major and/or ticketed U.S. Bank Stadium events