Guest Ambassador

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong sense of teamwork and ability to execute programs
Availability to work during the day, late hours, and flexible scheduling on both weekdays and nights

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints.
Provides assistance to guests who need a higher level of attention.
Show CARE by participating in venue recycling efforts before, during and after the show.
Report maintenance and cleaning issues to the respective department manager.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
Engage guests in FUN when they arrive, during the event, and as they leave, using various resources provided.

No preferred qualifications provided.