GUCCI Senior Client Advisor
| Company | Kering |
|---|---|
| Location | Boca Raton, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Sales management experience in retail, luxury retail, or service-related industry preferred
- Bachelor’s Degree in a related field is preferred
- Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
- Ability to manage competing priorities in a fast-paced environment
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
- Industry awareness and strong business acumen
- Strong verbal and written communication skills and excellent organizational skills
- Passion for the Fashion Industry
- Flexibility to work a retail schedule which will include evenings, weekends, and holidays
Responsibilities
- Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader
- Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals
- Assist in the development and growth within your team
- Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood
- Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs
- Demonstrates an excellent knowledge of the products as well as Gucci history and heritage
- Attract new clients by being a Brand Ambassador through networking within the community
- Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales
- Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards
- Support the daily operations of the store when management is not present
- First point of contact should a difficult client issue arise
Preferred Qualifications
- Sales management experience in retail, luxury retail, or service-related industry preferred
- Bachelor’s Degree in a related field is preferred