Group Service Representative
| Company | Centene |
|---|---|
| Location | Los Angeles, CA, USA, Canoga Park, Los Angeles, CA, USA, Bakersfield, CA, USA, San Diego, CA, USA |
| Salary | $19.04 – $32.35 |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum two years experience working in sales/service environment, preferably in managed care or health insurance
- Valid California Life Agent license or must obtain within 45 days of hire
- High school diploma or General Education Development (GED)
- Associate’s degree preferred
Responsibilities
- Assists Account Managers in the coordination and organization of renewal activities, which includes coordinating open enrollment processes and wellness activities, by collaborating with internal and external partners
- Ensures implementation of renewals by monitoring related processes, which may include preparing ‘Step 2’ requests for open enrollment materials, reviewing new business group quote request forms, group renewal request forms and enrollment packet requests
- Checks documents for accuracy and follows up to obtain accurate and/or missing information
- May also participate in health fairs and open enrollment meetings
- Assists in the resolution of issues presented by brokers, clients and members
- May respond to phone and e-mail inquiries from internal and external customers in response to sales/service questions and/or issues
- Completes Group Sales Notifications (GSNs) input, processing and tracking, and follows up with appropriate departments to ensure internal implementation
- Prepares and processes service agreement requests for approval by Account Managers
- Tracks information and enters data into various Health Net systems
- Fills literature and marketing communication requests for new collateral through established tracking procedures
- Performs other duties as assigned
Preferred Qualifications
- Experience with Health Net systems, products and procedures preferred