Group Sales Manager

Group Sales Manager

Requirements

• Strong communications (telephone and in person)
• Strong writing and oral presentation skills
• Requires knowledge of and ability to operate computer equipment
• 3 to 5 years in a similar role, Luxury brand preferred
• Basic knowledge of hotel operations
• Must already be legally permitted to work in the United States

Responsibilities

• Promote and sell to group market in defined geographic region. Generate hotel awareness through direct phone sales; direct sales calls, trade-shows and networking groups.
• Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals.
• Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up.
• Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.
• Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls as needed.
• Maintain communication/relationship with WSO network for specific assigned region, as well as other FS hotels toward achieving pre-determined revenue goal.
• Create and execute direct sales plan specific to market assignment.
• Promote local awareness through maintaining relationships with CVB’s and tourism authorities.
• Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on and off property, during site inspections, pre-planning trips, and program operation when appropriate.
• Work closely with conference services and catering through execution of definite program; keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
• Coordinate all sales related activity through the direction of Director of Sales and/or Director of Marketing; negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
• Excellent knowledge of Golden account management system to achieve FS minimum Golden standards, while utilizing Delphi as an account/organizational tool; have a working knowledge of local and regional competition.
• Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
• Participate in hotel specific, local, and Four Seasons sponsored sales blitz, and telephone blitz activity. Assist operations team in “crunch” situations.
• Maintain relationships with peers at local hotels.

Preferred Qualifications

• Luxury brand preferred