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Global Technical Support Engineer II – Digital
| Company | Zeiss |
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| Location | Dublin, CA, USA |
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| Salary | $79040 – $99840 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- BA/BS in Engineering preferred
- Minimum of three (3) years’ experience as a Technical Support Engineer preferably within the medical device industry
- Strong understanding of Azure Cloud eco-system
- Good knowledge of networking components and technology (TCP/IP, network security/firewall, packet filters, routing, proxy, VPN)
- High degree of technical proficiency, excellent structured problem-solving skills, and strong analytical abilities
- Excellent communication and interpersonal skills
Responsibilities
- Act as our service representative in the respective development projects
- Point of contact for all technical questions and integration solutions from Field Service Engineers, Affiliates and Distributors
- Lead troubleshooting of digital workflows together with the device experts
- Assist in escalation issues/calls
- Partners with global support/engineering departments on solving technical issues and customer problems
- Provide feedback on field problems to the Quality and Engineering departments
- Participate in Technical reviews or Quality improvement projects
Preferred Qualifications
- Two (2) years’ experience in Microsoft Azure support preferred
- Knowledge of ITIL, DICOM and HL7 is a plus
- Knowledge of Windows scripting or PowerShell
- Experience with ISO 9003 standards, cGMP, and medical device governing body regulations preferred
- Experience with remote support systems
- Experience in collaborating in international project teams as well as a readiness to travel internationally
- Experience in conducting training courses
