Global Security Operations Analyst

Global Security Operations Analyst

Requirements

• Experience using data to tell a story to determine and implement solutions
• Collaborate with internal and external stakeholders to support Asset Protection strategies, including the ability to negotiate and build consensus across multiple stakeholders and functions
• Experience in customer service and/or a high-pressure, multitask environment
• Ability to actively learn and immediately apply learnings into decisions and behaviors
• Present problem analysis and recommended solutions in a creative and logical manner
• Must successfully complete and pass the “CritiCall” computer-based testing module. CritiCall is used to measure skills that are vital as a GSOC Operator, including, but not limited to: multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making
• Experience in working with risk intelligence monitoring and mass notification tools and platforms (Everbridge, Dataminr, ISOS experience a plus)
• Good working knowledge of Microsoft Office suite and Windows OS
• Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment
• Access Control/Alarm Monitoring systems experience (C-CURE experience a plus)
• Flexibility to work various shifts if needed, including weekends and holidays
• Experience in working with video surveillance, physical access control, incident management and risk intelligence monitoring

Responsibilities

• Supports Asset Protection strategies, standards, and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
• Responsible for the consistent, effective execution of Asset Protection in order to protect stores, distribution centers, and
• Identify and mitigate risks for evolving business environment
• Leverages data gained through process evaluations and Brand data research to influence investigative direction, management
• Facilitate daily operations of the GSOC, encompassing diverse responsibilities such as risk intelligence, incident/crisis management, response to building intrusions, emergency communication, ensuring supply chain resilience, travel security, and implementing physical security measures
• Participate proactively in the intelligence function, preparing and distributing global risk intelligence products designed to identify and mitigate potential business risks
• Maintain constant vigilance by monitoring open-source intelligence, social media platforms, and specialized internal intelligence tools for potential threats to employees, company assets, and our brand reputation
• Keep track of global geopolitical events that could potentially impact executive travel, company events, or operations, and provide timely, periodic reports
• Take the lead in responding to life safety incidents, such as medical emergencies, safety incidents, or natural disasters. This will involve coordinating responses with security

Preferred Qualifications

• 1-3 years of Global Security Operations Center or similar customer call center experience preferred