Global Repair Services – Operations Director
| Company | Motorola |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Expert or higher |
Requirements
- Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
- 10+ years of experience in repair services, with at least 5 years in a leadership role.
- Proven experience in managing global operations in a Fortune 500 environment.
- Strong knowledge of repair processes, supply chain management, and customer service in the communications industry.
- Analytical mindset with ability to interpret complex data, make data-driven decisions and influence results.
- Strong negotiation skills with the ability to manage relationships with third-party service providers
- Excellent leadership, strategic thinking, and problem-solving skills.
- Strong financial acumen and experience managing multi-million-dollar budgets.
- Exceptional communication and stakeholder management skills.
Responsibilities
- Develop and implement a global repair services strategy that aligns with Motorola Solutions Business goals, incorporating all products / technologies, driving efficiency, cost savings, and customer satisfaction.
- Oversee global repair operations, ensuring consistent, high-quality service across all regions and technologies. Optimize processes to reduce turnaround times and costs ensuring all Service Level Agreements (SLA’s) are consistently achieved.
- Manage and enhance relationships with third-party repair vendors and partners, ensuring compliance with SLAs, quality standards, and cost expectations while utilizing our partners advanced capabilities (e.g. automation, AI driven diagnostics)
- Define and track key performance indicators (KPIs) for repair services, identifying opportunities for continuous improvement in service delivery (SLA’s).
- Oversee parts inventory planning, supply management and repair logistics to minimize downtime and ensure timely availability of necessary materials.
- Lead initiatives to improve repair processes, adopt new technologies, and enhance overall service efficiency and quality.
- Collaborate with Product Development and Quality Engineering to address recurring issues and improve product reliability.
- Manage the repair services budget and optimize resource allocation to ensure cost-effective operations.
- Ensure compliance with industry regulations, safety standards, and best practices to minimize operational risks.
Preferred Qualifications
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No preferred qualifications provided.