Global Records and Information Management Program Manager

Global Records and Information Management Program Manager

Requirements

• Bachelor’s degree with 5+ years of experience with records and information management; or, an advanced degree with 3+ years’ experience

Responsibilities

• Serve as the internal RIM consultant responding to records management questions and challenges across the enterprise
• Serve as the primary contact for records and information management for Medtronic’s IT organization.
• Serve as the primary contact for Medtronic’s Privacy and Security organizations to increase partnerships and collaborate on overall good data stewardship
• Work with stakeholders to prioritize projects and ad-hoc requests.
• Support the litigation organization by providing information related to records management processes and procedures in support of legal hold and preservation goals
• Develop a records management champion program across the enterprise bringing in stakeholders to support education and training related to records management
• Manage the Versatile Retention (vRet) SaaS subscription, including legal citation searches, license management, and retention schedule updates.
• Author and maintain Medtronic’s Global Records and Information Management Policy, ensuring annual review and compliance.
• Lead and support RIM projects and develop training curricula.
• Collaborate with departments to apply appropriate retention periods and provide guidance on record destruction inquiries.
• Drive continuous improvement in RIM processes to enhance compliance and efficiency.
• Support litigation assignments as the Medtronic subject matter expert and may be called upon to be an expert witness in some matters
• Collaborate closely with the Facilities team to manage physical record storage and deletion in accordance with the retention schedule. Focus on cost optimization while maintaining retention schedule standards.
• Translate Legal function goals and objectives into concrete strategy and tactical plans.
• Review status of projects and budgets; manage schedules and prepare status reports.
• Assess project issues and resolve them to meet productivity, quality, and client-satisfaction goals and objectives.
• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
• Work with a variety of stakeholder groups (legal and non-legal) to ensure strategic priorities are being adequately addressed.
• Serve as an escalation point for concerns raised by the business or project teams.
• Resolve issues in a collaborative and inclusive manner leveraging diverse resources to get to the best possible solution.
• Work with finance and project teams on forecasting, collecting, and reporting financial data as needed to meet both business and status reporting requirements.
• Ensure change impacts are defined and develop plans to implement changes.
• Streamline processes / workflows and drive on-going updates to configuration of relevant systems.

Preferred Qualifications

• Master’s degree in a related field, Juris Doctor (JD) degree, or Paralegal certificate
• Bachelor’s degree in a relevant field such as Legal Studies, Business Administration, Information Technology, Computer Science, Data Analytics, or a related discipline
• Experience with SaaS solutions, particularly Versatile Retention (vRet).
• Certification in records management or related discipline.
• Financial management and cost optimization skills pertaining to this area of expertise
• Experience working in a regulated environment
• Relevant experience in a law firm, corporate legal department, or professional services, including legal operations and data management.
• Proficient in process mapping, project management, and Lean or Six Sigma principles, concepts, practices, and standards.
• Experience working effectively within a matrixed organizational structure.
• Strong ability to build relationships and earn the trust of IT, Privacy, Security and Legal.
• Demonstrated ability to proactively identify and resolve issues in a creative and collaborative manner.
• Actively seeks opportunities to enhance stakeholder satisfaction and deepen relationships.
• Excellent oral and written communication skills, including the ability to provide updates to executive leadership.
• Ability to develop and deliver training programs.
• Practical knowledge in leading and managing processes, projects, programs, and tactics related to program management.
• Experience working within a matrixed environment.
• Experience in managing by influence.
• Experience accomplishing goals through others and providing work direction, coaching and/or guidance to project teams.
• Results oriented. Ability to identify and drive resolution of issues in a proactive, creative, and collaborative manner.