Global IT Senior Director – End User Computing Engineering
| Company | Boston Consulting Group |
|---|---|
| Location | Boston, MA, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 14+ years in IT leadership driving global technology strategies and teams
- Proven expertise in End User Computing Required
- Strong background in Agile Methodologies, stakeholder management and business alignment
- Experience balancing technology innovation with operational excellence
- Entrepreneurial mindset, comfortable in a fast paced, evolving environment
Responsibilities
- Define and execute the engineering roadmap for laptops, mobile devices, and print services.
- Establish and maintain technology roadmaps aligned with business needs.
- Evaluate emerging trends to drive innovation in End User Computing.
- Ensure adherence to technology standards while fostering technological health.
- Own the Laptop, Mobile, and Printing platforms, ensuring performance, reliability, and user satisfaction.
- Optimize laptop performance for a seamless user experience.
- Establish proactive monitoring and KPIs for platform health.
- Manage platform objectives, including Demand Management, Quality Assurance, Release Management / Design Authority, and Change Management.
- Collaborate with IT Operations for 24/7 service availability and SLA compliance.
- Mentor and support technical experts, fostering collaboration and knowledge-sharing.
- Manage vendor relationships for staff augmentation, service delivery, and product development.
- Drive governance efforts, chair platform health reviews, and maintain strong stakeholder relationships.
Preferred Qualifications
-
No preferred qualifications provided.