Global Client Chief Operating Officer – MD – Gcoo – Alternatives

Global Client Chief Operating Officer – MD – Gcoo – Alternatives

Requirements

• A minimum of 12+ years of services operations and client experience is preferred.
• 4 year undergrad, MBA preferred
• Track record in Operations
• Global Experience preferred
• Multiple business line experience preferred

Responsibilities

• Create a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
• Effectively manage staff on both direct and virtual teams by driving GCOO / Client mission; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning with a focus on service resiliency via training, crosstraining
• Advance the team’s collective knowledge and effectiveness by bringing insights and solutions to the team and ensuring sustainable best practice
• Develop and maintain strong relationships with key management at allocated client particularly the US Based Alternatives Leadership and Traditional Leadership/Oversight teams, understanding their needs, representing State Street on key forums with wider GCD team and delivering optimal solutions
• Set an example of team building to the broader State Street organization, particularly with the Global Services and Global Delivery organizations
• Create a seamless, integrated operating model across product jurisdictions and operating centres
• Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items
• Conduct regular relationship review meetings with allocated client(s) to discuss their service needs, and business opportunities
• Act as proactive internal leader on ways to optimize our end-to-end client service delivery to deliver client outcomes
• Provide an overarching global governance and framework to enhance locally delivered service solutions through support of Client Account Plans
• Oversee regular local and global service reviews with the client
• Spearhead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classes
• Focus on specific action items related to global service delivery and resolving service issues
• Create a unique operational value that defends and grows the book of business with the client
• In conjunction with the Client Executives, identify new business opportunities and partner to formulate and deliver our value proposition – focus on foundational, higher margin solutions
• Measure year over year client p/l’s and identify and facilitate as necessary revenue improvement opportunities and expense improvements
• Measure losses and review opportunities for improvement
• Proactively engage with State Street product management to lend a client perspective towards new product development
• Identify and pursue new opportunities to grow AUM and share of wallet among existing allocated clients. This includes cross-selling and upselling State Street’s comprehensive range of services and creating new opportunities offering solutions to pain points of clients – this is particularly important in the high growth Private Markets product set which is a key growth area with the allocated client(s)
• Engage with the client on needs and capabilities specific to new regulation, product development, and other solutions establishing an early adopter advantage for State Street
• Actively driving and working across all of the service providers within Alpha and State Street to bed down the standard service model and ensure a well understood, documented and repeatable model for the organization to follow.

Preferred Qualifications

• MBA preferred
• Global Experience preferred
• Multiple business line experience preferred