Genetic Counselor Assistant

Genetic Counselor Assistant

Requirements

• Associate’s Degree (or equivalent knowledge) in Health Care Administration or related field
• Typically requires 1 year of experience in a healthcare setting
• Must work well in a team setting with multiple members, both clinical and non-clinical, and must be able to manage potentially conflicting priorities of the different members of the team
• Handles confidential PHI daily and must follow HIPPA requirements
• Must be able to meet deadlines
• Excellent communication (written and verbal) and interpersonal skills
• Ability to effectively communicate with a variety of people under stressful circumstances with diplomacy and tact
• Basic computer skills including the use of computer applications

Responsibilities

• Manages the referral and appointment processes for counseling and or diagnostic procedures including scheduling patients and obtaining insurance preauthorization
• Facilitates the provision of timely information related to the genetics consultation by managing pending task list of referrals and testing, tracking results reports, calling patients with test results and preparing written communications to go out to patients or other providers
• Ensures availability of necessary insurance information prior to genetic counseling appointment by reviewing the schedule of upcoming appointments to ensure all necessary medical record or insurance information has been received
• Works within the department guidelines to provide excellent customer service by triaging phone calls from providers, patients, laboratories, insurance companies and the general public. Determines if the call needs to be forwarded to a genetic counselor. Handles all calls in a professional manner
• Supports department operations and co-workers by completing other duties as assigned or requested

Preferred Qualifications

No preferred qualifications provided.