Genesis OR Consultant
| Company | Intuitive Surgical |
|---|---|
| Location | Charlottesville, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Minimum education: B.S./B.A. degree preferred or equivalent clinical/medical degree or experience
- At least 6 years of documented professional experience in healthcare/hospital management, either in BTB sales capacity or management role within hospital
- Business acumen – ability to function in an executive business environment and understand the business needs of the OR
- Demonstrable expertise and experience in delivery of consulting services that deliver value to the customer
- Communication – ability to deliver consistent and effective communication across organizational levels
- Training ability – demonstrated commitment to customer and peer training, specifically related to advanced technology within a clinical environment
- Customer success focus – ability to discover and understand customer needs, engage and inspire customers to adopt new and effective solutions
- Master complexity – ability to plan, organize, and oversee highly complex and strategic assignments involving multiple teams and individuals
- Interdependent partnering – demonstrated record/examples promoting collaborative exchange and driving results through others with high communication
- English & local language fluency required
- Ability to travel up to 50 – 70%
Responsibilities
- In collaboration with commercial and other ecosystem teams, defines Genesis agenda for their region: prioritizes mandates and plans delivery of Genesis resources
- Conduct Genesis program initiatives with strategically targeted customers
- Manage complex, extended customer engagements involving multi-departmental collaboration and multi-faceted solutions
- Lead departmental and cross-functional projects to develop or improve Genesis processes, deliverables, and other material
- Run reports and analyze data when needed to prepare for customer engagements
- Provide in person and/or remote consulting services to deliver value to the customer
- Promote collaboration with Genesis and cross functional teammates to establish and achieve Genesis implementation goals
- Onboard, coach, and mentor new and existing team members
- Participate in the training on and launch of new products and/or procedures
- Become a subject matter expert and trusted client advisor for Genesis
- Qualify and prepare Access management analysis and proposals, present to internal teams and hospitals to drive change management and increase asset utilization
- Report customer complaints to appropriate internal parties as they are discovered
Preferred Qualifications
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No preferred qualifications provided.