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General Manager – Sur La Table
| Company | CSC Generation |
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| Location | North Bethesda, MD, USA |
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| Salary | $75000 – $84574 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
- Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
Responsibilities
- Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
- Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
- Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
- Ensure exceptional customer experience by leading a customer-focused culture.
- Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution.
- Address customer concerns and resolve issues to maintain satisfaction and loyalty.
- Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.
- Analyze key performance metrics daily and leverage insights to optimize store performance.
- Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement.
- Oversee daily store operations, ensuring compliance with company policies and procedures.
- Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
- Ensure store safety and cleanliness, addressing any maintenance needs promptly.
- Maintain the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
- Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Preferred Qualifications
- Proficiency in Microsoft Office and retail management systems preferred.
