General Manager I Store

General Manager I Store

Requirements

• Understanding of store systems
• Understanding of automotive systems
• Parts knowledge
• Ability to identify, troubleshoot and project assist for DIY
• Valid driver’s license
• Ability to work an assortment of days, evenings and weekends as needed
• Speak and write English (Spanish a plus)
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred)
• Ability to review and analyze business reports, such as profit and loss statement (P&L)

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans
• Selection, hiring, development, performance management, coaching, scheduling and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach all Team Members to deliver on Customer expectations (DIY and Professional)
• Manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties)
• Ability to lead change management
• Embrace diversity and foster a respectful environment for both Customers and Team Members
• Provide DIY service including battery installation, testing, wiper install, etc.
• Assist District/Region in other functions upon request

Preferred Qualifications

• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred
• ASE certification preferred, but not required