General Manager

General Manager

Requirements

• Real Estate license required within the first six months of assuming the position. Must maintain active license once earned.
• Bachelor’s degree
• Minimum of seven (7) years of commercial real estate or property management experience
• 3+ years of experience at managing people; specifically, a staff of three (3) or more.
• Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to produce well-written reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
• Ability to calculate figures and amounts such as; discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.
• Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances.
• Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
• Must have working knowledge in various budget applications.
• Must be able to travel to several different sites within a local region.

Responsibilities

• Manage properties as directed by the property owners and in accordance with the standards and procedures of JLL.
• Function as the professional-in-charge of the specific asset(s) under management.
• Responsible for all aspects of client and tenant satisfaction.
• Achieve stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
• Work directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget.
• Oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team.
• Provide excellent communication (both written and verbal) to both building owners and tenants.
• Conduct regular action agenda meetings with building owner.
• Prepare Annual Property Business Plan and re-forecasts according to the requirements of the owner.
• Coordinate all services and purchases in accordance with Annual Business Plan and specific spending guidelines.
• Manage, supervise, and professionally develop all building personnel (e.g., Chief Engineer and engineering staff, Property Administrator, etc.).
• Ensure 100% compliance with Jones Lang LaSalle’s employee performance process and coordinate with immediate supervisor and HR to address any personnel performance issues.
• Maintain all personnel files, approve timesheets and oversee property payroll.
• Represent Jones Lang LaSalle Americas, Inc. in the local and regional business and real estate community to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
• Assist in completing the JLL Management Audit.
• Inspect properties and equipment to determine extent of service and equipment required.
• Recommend, justify, develop and coordinate projects that enhance the value of the office buildings.
• Assign employees or vendors to duties such as maintenance, repair, or renovation and obtain bids for additional work from outside contractors pursuant to client and JLL guidelines.
• Notify tenants of special projects, emergencies, or other requests.
• Work with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtain bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
• Manage major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc.
• Review construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering/design consultants.
• Oversee all preventative maintenance programs.
• Prioritize day-to-day operations and provide direction to engineering staff.
• Support Brokerage Team in the review of lease proposals and lease language, lease discussions, and negotiations.
• Assist the Project Manager (if applicable) in the tenant construction coordination process, prepare the set-up of accounting information to collect specified rents and develop lease abstracts.
• Maintain intimate knowledge of lease agreements; ensure compliance from an accounting standpoint and act upon from an operations point of view.
• Manage lease administration process and assist in managing tenant option rights and notifications.
• Employ or contract for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
• Submit hiring recommendations to Group Manager and/or Regional Manager for approval.
• Competitively bid and prepare all service contracts to assure high quality and cost-effective services.
• Assemble and analyze contract bids, and submit bids, recommendations and standard form contract agreement to authorized signor for execution.
• Act as primary contact for service contractors and vendors.
• Participate in group bid process as appropriate.
• Ensure that all legal agreements have been fully executed by Contractor and ownership.
• Approve purchases of supplies and equipment for use at managed office buildings.
• Assist Client Accounting Services “CAS” in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters.
• Participate in second level collection discussions and write default letters consistent with obligations and rights within the Lease.
• Review account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• With approval from the client, submit tenant accounts to attorney or agency for collection.
• Oversee completion of monthly, quarterly, and annual owner’s reports.
• Prepare and/or review the annual jurisdictional forms and filings as required.
• Prepare the annual budget, to include revenue, operating expenses and capital expenses, and explanatory notes for all budget items.
• Ensure timely and accurate reporting (monthly and quarterly), in conjunction with requirements in the Management Agreement.
• Develop, manage, and implement capital improvement plan, as required by Owner.
• Work with Client Accounting Services (CAS) in Westmont, IL to manage the accounting process and direct on-site bookkeeping functions and collection process.
• Prepare and/or review adjustments to tenant billing process.
• Review and approve all accounts payable, ensuring accurate general ledge coding and property allocations.
• Prepare and/or review financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
• Analyze financial statements to project future financial position and budget requirements.
• Develop and implement a tenant retention program.
• Arrange for alterations to, or maintenance, upkeep, or reconditioning of properties as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee’s agreement.
• Proactively meet with tenant representatives on scheduled basis.
• Ensure Property Management team is informed of all Tenant issues and activities.
• Respond courteously to client, tenants, and fellow staff member requests, problems, and complaints.
• Distribute annual tenant survey and perform follow-up as necessary.
• Create and implement a Tenant Manual for property and services.
• Establish written goals and objectives for employees directly reporting to the role of general manager.
• Conduct periodic formal and informal performance evaluations.
• Develop training program and career path for property employees.
• Assure succession planning.
• Cross-sell all Jones Lang LaSalle services.
• Any and all other duties and tasks assigned.

Preferred Qualifications

• LEED AP/Accreditation required within the first six months of assuming the position. Must maintain active accreditation once earned.