General Manager

General Manager

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university.
• 10-15 years of commercial real estate supervisory experience.
• Must have a current Real Estate sales license or obtain a license within six months of employment.
• Proficiency in Microsoft Office, including Excel, Outlook, and other Client-based real estate systems.
• Familiarity with Yardi Property Management System and other industry-specific software.

Responsibilities

• Coordinating tenant move-ins, including preparing commencement letters and managing lease administration.
• Acting as a liaison between tenants and construction management, participate in punch list walk-throughs, and coordinate finish selections.
• Providing prompt response to tenant needs, seek tenant feedback to improve service, and address requests for assistance.
• Ensuring high tenant satisfaction, maintain property appearance, manage operating expenses and capital expenditures, and monitor overall financial health of the properties.
• Identifying additional revenue opportunities by leveraging JLL’s value-added products and services.
• Forecasting and preparing budgets, track budget variances, and manage the smooth recovery process.
• Evaluating service contract requirements annually and oversee property maintenance contracts.
• Coordinating repairs, maintenance, and site inspections.
• Approving accounts payable invoices and manage the collection of accounts receivables.
• Preparing annual budgets, generate monthly variance reports, and maintain accurate lease data for reporting purposes.
• Coordinating operating expense reconciliations with accounting and ensure compliance with lease provisions.
• Providing visionary leadership, inspire respect and trust, and mobilize others to fulfill the vision.
• Developing and enhancing the skills and abilities of team members through appropriate training and support.
• Managing the onboarding process for new employees.
• Conducting regular staff meetings and one-on-one meetings to ensure effective communication and performance management.
• Implementing HR initiatives such as talent review, year-end planning, and performance management.

Preferred Qualifications

• Change Management: Ability to develop implementation plans, communicate changes effectively, build commitment, overcome resistance, and monitor transition and results.
• Delegation: Skill in assigning work, matching responsibilities with individuals, providing authority for independent work, setting expectations, and monitoring delegated activities.
• Leadership: Confidence in self and others, motivation of team members, effective influence, acceptance of feedback, and appropriate recognition.
• Managing People: Inclusion of staff in planning and decision-making, responsibility for subordinates’ activities, availability to staff, regular performance feedback, skill development, and fostering a quality focus.
• Quality Management: Commitment to improving and promoting quality, demonstrated accuracy and thoroughness.
• Business Acumen: Understanding of business implications, profitability orientation, knowledge of the market and competition, and alignment of work with strategic goals.
• Cost Consciousness: Ability to work within budgets, implement cost-saving measures, contribute to profits and revenue, and conserve organizational resources.
• Strategic Thinking: Development of organizational strategies, awareness of strengths and weaknesses, analysis of the market and competition, identification of external threats and opportunities, and adaptation to changing conditions.
• Motivation: Setting and achieving challenging goals, persistence, measurement against standards of excellence, taking calculated risks, and seeking improvement.
• Planning/Organizing: Prioritization and efficient use of time, resource planning, goal setting, organization of tasks and people, and development of action plans.
• Adaptability: Ability to adapt to changes in the work environment, manage competing demands, change approach as needed, and deal with unexpected events.
• Initiative: Readiness to volunteer and take on additional responsibilities, self-development, independent action and calculated risk-taking, and seeking and utilizing opportunities.